FAQ

Are your candles eco-friendly?

Yes! The candles are made with soy wax, which is renewable and clean burning. No animal products are used, and you can even reuse the jars!

When will my order ship?

Processing time is about 2-5  days, depending on order volume. If you have a question about getting it in time, message with any concerns!

Will you pay for international shipping fees?

No, you are responsible for any customs duties/taxes in your country!

Do you have a cheaper shipping option?

Unfortunately, because of the candle weight, no! International shipping in particular is quite pricey, but I only charge what it costs to ship them! Shipping to the US is a flat rate!

How long will my candles take to arrive?

In the US, candles are sent priority and take 2-3 days to arrive. International shipping can take 1-3 weeks!

Why was I charged tax?

Certain states charge sales tax automatically.

What if my candle is broken when it arrives?

Please send a picture of your candle to hello@fromthepagecandles.com and we will discuss a refund or replacement!

What if I don't like how my candle smells?

Unfortunately, we don't accept returns, but we try our best to accurately describe scents!

Why is my candle turning white?

That is called frosting, and is just a natural process that can happen in soy wax. It doesn't affect scent throw at all! 

What are the candles made of?

The candles are made with soy wax, lead-free cotton wicks and fragrance oil. The fragrances are a mix of synthetic fragrances and essential oils - they are phalate free, and free of toxins and other hazardous chemicals sometimes found in fragrance oils. 

 Please check policies for any other info!